I didn't respond but it hit me like a sledge hammer. I had not realized I had developed the habit of avoiding eye contact when speaking and did not realize it. She didn't know how important that comment was but to this day it has made a difference since that day.
Not looking people in the eye shows the possibility of deceit as well as lack of confidence, neither of which is a good thing whether in private life or the business world. She was probably responsible for many good things that have happened in my life.
I will have to thank her almost fifty years later. Possibly she will help others through this post.
Ken